FAQs

Postage

How much is postage?

If your letter is being delivered to an address in the UK then postage is free!

For international orders (these are letters being delivered outside the UK) there’s a small additional cost of £2.99.

When can I expect to receive my order?

For UK orders we will send your letter using Royal Mail 1st class and it should arrive within 3-4 days from that date. You will also receive a confirmation email when the letter has been dispatched.

If your order is being delivered outside of the UK it can take up to 10 working days to arrive.

If you are ordering a number of letters to your household, on rare occasions they won’t all turn up on the same day, so to avoid disappointment we advise you to wait until all letters arrive before handing them to your little ones…

Do you ship internationally?

Yes, we ship to most countries world wide for an additional postage fee of £2.99.

What happens if my letter does not arrive?
In the rare chance that your letter is lost in the post, all we ask is that you contact us with your order reference. We will endeavour to get a replacement sent out immediately, free-of-charge.
 

Orders

How do I change my letter?
Your letter from Santa Claus is printed within hours of your order being placed. Please email [email protected] quoting your order reference number and what amends you need and if your santa letter and certificate haven’t been printed, we will be able to make the changes.
Has my order been placed?
Once your order has been placed, you will received an order confirmation email containing your order reference number. Please check your junk or spam folder if it’s not in your inbox.
 
Is ordering from Real Santa Letters safe?
Your letter from Santa Claus is printed within hours of your order being placed. Please email [email protected] quoting your order reference number and what amends you need and if your santa letter and certificate haven’t been printed, we will be able to make the changes.
 
When is the last order date in time for Christmas?
UK

To ensure your letter from Santa arrives on time, our last postage day for customers in the UK is December 19th 2020.

Outside UK
Last order dates for deliveries being made outside of the UK can be found below.

Friday 11th December
Belgium, France, Ireland, Luxembourg

Thursday 10th December
Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Tuesday 8th December
Canada, Finland, Sweden, USA

Monday 7th December
Czech Republic, Germany, Italy, Poland

Friday 4th December
Greece, Turkey, Australia, New Zealand

 
Will the letter arrive in a separate envelope?

The letter and certificate will arrive in our ‘North Pole’ envelopes ,these are the envelopes as you see on our website.

If you would like us to put your order into another separate non ‘North Pole’ envelope we can do that for you.

 

  1. Place your order
  2. Tell us your order reference number
  3. Tell us who it should be addressed to and where it should be sent
I ordered more than 1 letter but I’ve only received part of my order?

If you have ordered more than 1 letter as part of the same order, we will post them out at the same time.

Sometimes Royal Mail will deliver some letters before others, but you will usually receive the rest of your order on the following day. Unfortunately this is out of our control. Should this happen we would recommend waiting until you receive all letters before handing them to children.

If you do not receive the rest of your order the day after you received your first letter, let us know and we will repost any missing letters

Got another question?

Send your questions to one of our lovely Helpdesk helpers who are ready and
waiting to assist you in any way they can.

Thank you!Thank you so much for the letter it was perfect, our kids loved it and it really made their day.– Harriet
Fantastic product, would buy again.It’s little things like this that really made our Christmas, worth every penny to see our kids eyes light up. Definitely buying again next year!– Will