FREE 1st Class Delivery within UK & Worldwide Delivery for £2.99

Postage

If your letter is being delivered to an address in the UK then postage is free!

For international orders (these are letters being delivered outside the UK) there's a small additional cost of £2.99.

For UK orders we will send your letter for using Royal Mail 1st class and it should arrive within 2-3 days from that date. You will also receive a confirmation email when the letter has been dispatched.

If your order is being delivered outside of the UK it can take up to 10 working days to arrive.

If you are ordering a number of letters to your household, on rare occasions they won’t all turn up on the same day, so to avoid disappointment we advise you to wait until all letters arrive before handing them to your little ones…

Yes, we ship to most countries world wide for an additional postage fee of £2.99. To make sure your order arrives in time see here for last order dates.
In the rare chance that your letter is lost in the post, all we ask is that you contact us with your order reference. We will endeavour to get a replacement sent out immediately, free-of-charge.

Orders

Your letter from Santa Claus is printed within hours of your order being placed. Please email admin@realsantaletters.co.uk quoting your order reference number and what amends you need and if your santa letter and certificate haven’t been printed, we will be able to make the changes.
Once your order has been placed, you will received an order confirmation email containing your order reference number. Please check your junk or spam folder if it’s not in your inbox.
We use the latest web security technology and do not store any personal identifiable information. Your contact details are only used for us to keep you up to date with your order. We do not sell information to third parties. Please check out our privacy policy for more information. Our payment processor – Stripe – is an industry leading secure platform for taking/receiving payments. Stripe uses 128-bit encryption (the highest level commercially available) to ensure your information is secure and safe.
UK

To ensure your letter from Santa arrives on time, our last postage day for customers in the UK is December 18th 2018.

Outside UK
Last order dates for deliveries being made outside of the UK can be found below.

Friday 14th December
Belgium, France, Ireland, Luxembourg

Thursday 13th December
Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Tuesday 12th December
Canada, Finland, Sweden, USA

Monday 11th December
Czech Republic, Germany, Italy, Poland

Friday 7bbbbbbbbth December
Greece, Turkey, Australia, New Zealand

Got another question?

Send your questions to one of our lovely Helpdesk helpers who are ready and waiting to assist you in any way they can.

Ask Santa or one of his helpers