Terms and Conditions


Having placed an order with us you will receive a confirmation email containing the order details. We process payments using Stripe and they will debit your card at the point of order.


You are responsible for the spelling and grammar and ensuring that the names, addresses and other information are correct. Please make sure all spelling and grammar are thoroughly checked, as we can not be made responsible for any mistakes.

Returns and Refunds

Your letter should arrive in good condition. However if there is any issues or you are unhappy with anything for any reason please contact us with your order number and detail any problems you have experienced. We will then advise you of our returns/refunds procedure.


The price stated on the website includes all postage costs unless you opt for premium postage. We operate a strict deadline to ensure there are no disappointed customers. We can post letters to the destinations available for selection, these will only be available if you are within the time frame for us to guarantee delivery for Christmas Day.

Feedback and Complaints

We welcome all comments and feedback that you may have. Please fill in our contact form and we will reply within 24 hours of receiving your message.


Throughout our site we use Cookies to enable this site to operate and also used for tracking purposes so we can make the service as fluid as possible. Within these cookies we do not store any personal information.


This site is owned and operated by RealSantaLetters.co.uk.

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.
The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

We control and operate the website from our offices in England. Accordingly to the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between RealSantaLetters.co.uk and you the laws of England and Wales will apply at all times.

We will always strive to ensure all letters are delivered on time, and use dispatch all letters before Royal mails official deadlines.

Payment and Prices

Payment will be taken in full at the time of ordering. The prices listed on the site are in UK pounds. We reserve the right to change any advertised price at any time.

The contract will not be concluded until we have received your valid credit card charge or debit card payment details, and we have accepted your online order and sent you confirmation by return e-mail to the address you have given us during the ordering procedure.
We are entitled to refuse any order placed by you.

Statutory Rights

Any contract will be deemed to have been concluded in the United Kingdom. Further to, any such contract will be interpreted, construed and enforced in accordance with the laws of England, and you and RealSantaLetters.co.uk irrevocably submit to the non-exclusive jurisdiction of the English Court.

As a statement these Terms and Conditions do not affect your statutory rights.
By submitting your order to RealSantaLetters.co.uk, you acknowledge that you have read, understood and will abide by these Terms and Conditions.

Contact Details

For any further questions, please contact us at: [email protected]